Food safety & allergens
How food is prepared, how allergens are flagged, and where responsibility sits between Parkday, our restaurant partners, and you.
1. Who Prepares Your Food
Parkday does not itself prepare, cook, or handle any food. While we coordinate delivery logistics and assist in curating menus in partnership with restaurants, the sole responsibility for food preparation, ingredient sourcing, handling practices, and compliance with food safety laws lies with the restaurant.
Restaurant partners operate independently and are not employees, agents, or subcontractors of Parkday. We do not guarantee that any meal complies with specific dietary restrictions, nutritional preferences, or allergen-free assurances. Restaurants are solely responsible for their compliance with applicable federal, state, and local food safety regulations.
2. Allergen and Dietary Information
2.1 Parkday employs proprietary technology, including artificial intelligence and user-submitted preference data, to flag potential allergens and dietary concerns based on the information available to us.
2.2 While we make reasonable efforts to display ingredient tags, allergens, and dietary markers, we do not warrant the accuracy, completeness, or reliability of such information. Cross-contamination or unlisted ingredients may occur, and meals may differ from those described.
2.3 It remains the sole responsibility of the User to evaluate whether a meal is safe or appropriate for their consumption. Users with dietary restrictions, allergies, or medical concerns should exercise caution and are encouraged to independently verify ingredient information directly with the restaurant if necessary.
3. Partner Requirements
3.1 Each restaurant partner agrees to maintain all necessary permits, licenses, certifications, and insurance required under applicable law.
3.2 As a condition of participation, restaurants agree to indemnify, defend, and hold harmless Parkday, its officers, employees, and agents, from and against any third-party claims, losses, damages, or liabilities (including reasonable attorneys' fees) arising from:
- (a) Foodborne illness, allergic reaction, or injury attributable to a meal;
- (b) Violation of food safety, health, or labor laws; or
- (c) Acts or omissions of restaurant staff, including negligence.
4. If Something Goes Wrong
In the event of a materially delayed, incorrect, or incomplete meal delivery caused by Parkday or its restaurant partner, Parkday may, at its sole discretion, provide a replacement meal of comparable value, or credit the invoiced amount associated with the affected meal on the applicable employer's monthly invoice. Parkday does not issue direct refunds to Users.
5. Contact
Questions about allergens, ingredients, or a specific meal: app@heyparkday.com.
